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Programs

Patricia Fripp

Both the programs below are four hours in duration, and due to the educational factor, have limited seating for optimal effect. Dates and pricing for these classes can be found here.

Getting, Keeping and Deserving Your Customers is a must for anyone in your organization that deals with potential or existing clients. This award-winning program has been taught worldwide with great long-term results. A few of the areas covered are "How to promote your business in a high-tech, low-tech and no-tech world", "Networking skills--ways of walking away with leads instead of business cards", "Increasing customer loyalty by making yourself indispensable to your client", and "Motivating your employees and increasing their commitment to the goal." For specific topics covered in Getting, Keeping and Deserving Your Customers, click here. Dates and pricing for this class can be found here.

In The Art of Presentations, Patricia will teach you how to become persuasive and powerful while maintaining that personal touch. In today's business climate, delivering a presentation is no longer a once in a while occurrence. The presentations made to our clients, potential clients (bid presentations or sales presentations), colleagues, subordinates and superiors can mean the difference between success and failure, both personally and professionally.

Connecting with the listener on a personal or emotional level is the key. That is why she will show you how to become less reliant on visual aids---people want to hear your message, not read it. Take technical terms and put them into understandable language, don't talk over your listeners head. Build presentations based on objectives, and ask yourself "Who Cares" or "Does it matter" in the preparation process. Most people resist a bid or sales presentation, but no one can resist a story well told. These are some of the general areas covered. For a detailed list of topics covered, read the The Art of Presentations syllabus. Click here for class dates and pricing.